Shipping Times And Cost
Our products are sourced and shipped directly from our international partners to provide you the lowest possible pricing. If you order multiple products you may receive items separately and at different times from our different suppliers/manufacturers. If that is the case you will be provided with separate tracking numbers for each product/groups of products so you will know when each item is delivered. Even if your items happen to be shipped separately they will still arrive within the estimated delivery window.
Every order is covered by our Shipping Guarantee.
- You are 100% guaranteed to receive your order within 30 days or you will receive a full refund. This means if in the rare event that your items are lost or delayed for more than 30 days you get all of your money back plus shipping. Even if your items still arrives after that 30 days you can keep your items and still get a full refund. Dont worry, these scenarios are extremely rare but you can rest assured knowing you are 100% covered.
- If any of your items arrive damaged or we made a mistake and shipped a wrong item we will gladly exchange the item or refund the cost of the wrong/damaged item. (Please see our Return/Refund Policy)
Exact shipping times vary depending on the product, and the country you are shipping to. Please be aware that although it is not common, it can take up to 3 weeks for some items to arrive.
The shipping times below are estimates. Please allow 24-48 hours for processing, and allow 3 day to receive tracking. The estimated shipping time for most countries is around 7-15 business days including processing time (Mon-Fri Holidays and weekends do not count)
- Average shipping time for most products is 5-10 business days including processing time.
- You are covered by our 30 day protection policy mentioned above.
*** United Kingdom, Australia, New Zealand ***
- Average shipping times for these countries are 7-10 days including processing time.
- International orders are also covered by our 30 day protection policy mentioned above.
*** All Other Countries ***
- Average shipping times for all other countries are 15-25 days or usually about 1-3 weeks including processing time.
SHIPPING TERMS & CONDITIONS
- Shipping times do not include any customs processing times for international orders.
- Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
- Orders delivered outside of the USA will be subject to the delivery terms of the relevant postal service.
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.
- Shipping charges and minimum order are subject to change at any time.
- Please check your order upon arrival to ensure it contains the right contents.
- All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
CUSTOMS AND IMPORT CHARGES
- Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.